Shipping Policy
Shipping Policy
Free delivery in mainland France is available for orders over (sixty euros) €60. For orders below (sixty euros) €60, we charge (two euros) €2 for delivery in mainland France.
Deliveries are made from 8:00 a.m. Monday to Saturday via colissimo.
Shipping times are 2 to 3 working days, the estimated delivery date is 2 to 5 working days after the order date.
EU and non-EU shipping costs are (four euros) €4.
EU and non-EU shipping times are 2 to 3 working days, the estimated delivery date is 3 to 11 working days after the order date.
Tracking control:
When your order ships, you will receive an email notification from us which will include a tracking number which you can use to check its status. Please allow 48 hours for tracking information to become available.
If you have not received your order within 6 days of receiving your shipping confirmation email, please contact us at maisonkurage@gmail.com quoting your name and order number, and we will will examine for you.
Return:
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full amount of the order less the shipping costs for the return.
In the event that your order arrives damaged, please email us as soon as possible at maisonkurage@gmail.com with your order number and a photo of the item. We will deal with these issues on a case-by-case basis, but we will do our best to find a satisfactory solution.
If you have any further questions, please do not hesitate to contact us at maisonkurage@gmail.com.